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Skills matter in sales, of course they do.
But, mindset, our attitudes and our self belief have a greater impact on ongoing sales performance than just sales techniques. We address both these areas to deliver higher motivation, greater engagement and measurable increases in sales results.
At Integrity Solutions, we resolve all the wasted time and money spent on “event” training that didn’t stick.
Our Values
Acting ethically at all times.
Taking proactive responsibility for results.
Keeping the customer at the center of our business.
Performing at our highest levels.
Seeking new and better solutions to problems.
Sharing the wealth of opportunity with others.
LEAD WITH INTEGRITY
Top performing sales and service professionals possess a unique advantage – they are driven by attitudes, beliefs and values that propel them to excel for their customers, organisation and personal growth.
Integrity Solutions stands as performance experts, utilising our specialised team and acclaimed training programs to empower sales and customer service teams.
Our approach centres on fostering trusted customer relationships with integrity as the bedrock, equipping them to ascend and take leadership roles.
OUR APPROACH IS UNIQUE
By intertwining knowledge, skills and values, at Integrity Solutions our customer-centric method propels individuals past limitations, expands perceived possibilities and unlocks their full potential.
Integrity Solutions aids organisations and individuals in embracing their sales roles authentically and genuinely.
Our training surpasses the ‘How’ and delves into the crucial ‘Why,’ showcasing how to achieve this.
client testimonials
“For me recommendations come at the premium of really outstanding service. I have to say Bob overachieved in the delivery of business development for our firm. Our ‘sales’ channel is different in that our referrers aren’t paid for leads, instead they trust our firm with often psychologically and or physically traumatised clients/members/patients. So it’s a highly trust based channel. Bob not only understood this but tailored his program really well. And our teams …. They loved it. He applies his craft with passion, enthusiasm and of course integrity. I highly recommend Bob.”
Geoff Donohue,
General Manager Business Development
“What has been great about the Integrity Selling program, from a sales manager’s perspective and in addition to increased sales results, is that I can focus on supporting the guys as apart from leading them. Now the proactive motivation is coming from them. That is absolutely ideal for a sales leader.”
Mitchell Edwards,
Group Sales & Marketing Manager
“In a world where selling has become somewhat challenged we were keen to engage a company that could support our sales coaching needs while adhering to the industry requirements and Integrity has hit the mark.”
Tracey Kelly
Regional Manager Melbourne South East
“Looking back I see it was 2009 when I last recommended Bob McCarthy. A lot has happened in the years between in this complex world we live in. We now live in different hemispheres but whenever the opportunity to cross paths has occurred, I have enjoyed reconnecting across a coffee table in Sydney.
However, some things will remain absolute certainties. One of those is Bob McCarthy’s leadership coaching skills, his ability to get to the heart of this ever challenging and evolving role in every organisation. Without the correct and trustworthy leadership in your organisation you will experience costly and disruptive behaviours. A very valuable powerhouse and stable leadership coach in your business should you make the right choice and engage with Bob.”
Garry B, Director of Support Services
“After four years of flat sales and no new products, Integrity Selling helped us achieve a 20% increase in sales.”
Vice President of Sales
“Working with Bob McCarthy and Integrity Solutions has been a very positive experience for our team. They have found his training sessions highly engaging and practical, with a focus on putting learnings into action and sharing the outcomes with colleagues. We have seen material improvement in the performance of our teams, with bankers and advisers preparing more effectively for client meetings, adapting their communication style to better fit with their clients and achieving better sales outcomes as a result. The AIDINC method is a practical model that can be used with many different types of client interactions and is based on a values-led approach where genuine client commitment is the goal. Throughout our time working with Bob, he has been willing to adapt the program to meet our needs and has gone out of his way to deliver a positive experience for our learners.”
Dan Murphy, Director, Private Office
“You know, when you onboard something like this you hope to hear these stories over time – but to hear these success stories, in this quantity, with this level of success so quickly after beginning is nothing short of exciting and inspiring.”
Exec VP, Consumer banking and Operations
“I hired Bob a few years ago to deliver one of his courses to our management team and participated in the course myself. I can honestly say that to date I still use many of the skills I developed on that course. I have sent employees from all levels of various organizations right up to Director Level on Bob’s courses in a number of different organizations with which I have worked and he always delivers great results both for the company and the individuals. Participants come back with new skills, perspectives and re-energized. Bob is a natural trainer and has a way of bringing out the best in the people he trains. He is a great facilitator and is genuinely interested in helping those who attend his courses to be the very best they can be.”
Caroline Holohan – Head of Talent & Sustainability
“I was a participant in Bob’s course. Bob is a natural facilitator and people developer. The course was run in an interesting, collaborative and thoughtful manner. I really enjoyed the course and have benefited greatly from it. I also sent a number of people on this and other courses run by Bob.”
Graham Healy – Partner
“When looking for transformational leadership and building and integrity based sales culture the Integrity program delivered beyond expectations. I have found the Integrity Solutions programs to be the most effective and influential in delivering customer-centric, integrity-based solutions which have resulted in increased sales volume, improved customer satisfaction and staff engagement.”
Steve Nemeth – Auckland Regional Manager
“We partnered with Integrity Solutions to create a two-year leadership development curriculum. As a result, leadership understand how to coach improved communication, problem solving, change management and accountability. The transformation has been nothing short of amazing.”
SVP of Human Resources
“The energy generated from the (Integrity Coaching) programs is obvious. When we ask at the end who they would recommend we invite to the next scheduled program, the endorsements, quite frankly, are too much for us to meet. We have a long waiting list. That tells you you’re doing something well.”
Lou Cimini – VO of Human Resources
“My Dad gave me a copy of Integrity Selling in 1993 and I have used the concepts daily in my 20+ years with Enterprise. When we were introduced to Integrity Coaching it was clear that our people and our business would benefit if we could integrate ‘coaching’ into our culture. The decision to work with Integrity was easy because they provide leadership development that matches our culture and our needs.”
Steve Durham, AVP
“Integrity Selling… resonated with our own corporate values. Selling was not about forcing your products and services on customers. It was about genuinely trying to establish customers’ needs and wants, and finding solutions for them.”
Peter Sullivan – Former Managing Director
“We look to Integrity Solutions to be a catalyst in assisting us to deliver on our promises of internal and external excellence in culture, service execution, results orientation and human development. For more than five years, as a trusted partner, Integrity Solutions has delivered on being such a catalyst.”
Chris O’Malley, SVP Branch and Support Operation
“We have been partnering with Bob over the last 18 months and have truly seen the benefit of the Integrity Selling Program for our Sales team members. The training has provided them with confidence and tools which has driven results for our business. Bob’s energy and program structure of checking for understanding has resonated with the team (both experienced and inexperienced) now talking the same sales language.”
Lyndahl Riley, Senior HR Manager
“As the CEO at BWRM, I have witnessed a remarkable transformation within our team, thanks to Integrity Solutions’ Integrity Selling course. Traditionally, many of our Members, who are inherently “Creatives”, found selling daunting. However, this course has been a game-changer.
We are proud to be associated with Integrity Solutions and are grateful for the difference they have made in our professional journey. I strongly recommend their services to organisations looking to enhance their sales capabilities while maintaining their core values.”
Guy Le Page
CEO
“LSC Complete Security Solutions is the premier supplier of security products and training for Australian and New Zealand security professionals. We are a family owned organisation that has served the locksmith and security sector since 1926.
We strive to maintain high levels of service, standards and ethics in operating our business and taking care of our customers. We pride ourselves on being a people focused organisation offering friendly, knowledgeable and personal service.
Our culture always has been and always will be of paramount importance to us as one of our core values.
This is why we chose Integrity Solutions to train and support our internal and external sales teams. The process and underlying ethos of Integrity Selling matches that of LSC and how we want to support our customers. Our people now have a common customer-focussed language and have the confidence and skills to challenge the Status Quo of our customers so that we can help them grow their security businesses.
The results we’ve achieved with the help of Integrity Solutions speak for themselves and we will continue to partner with Integrity Solutions well into our next 100 years.”
Warren Nelson, National Sales Manager
“The proof is in the success metrics. Every metric – assets, loan volume, deposit volume, households and services to household – are up.”
Rod Stephenson – President & Chief Operating Officer,
“I have been through countless selling models in my career. By far, Integrity Selling is the single most relevant and easily applied for selling in healthcare today.”
Senior Director of Training
“The Integrity Selling Model provides value and enthusiasm for the following reasons: First, it’s a realistic, detailed, and customer-focused approach that allows you to be yourself while having a conversation with the customer. Second, it unifies all (our) lines of business to one language. Finally, it’s a model that world-class organisations provide for their sales forces.”
Executive Sales Director
“Reps are getting more time and having deeper conversations with their customers because they are asking better questions.”
Regional Manager
“Integrity Selling has increased our overall member experience with our insurance team. This has not only improved our overall member satisfaction, but has also increased our product and account penetration into each member household.”
Stephen Simmons, Manager of Direct Sales
“The investment we have made is paying huge dividends in shaping a performance-driven culture – where people are motivated and engaged to perform at their highest potential.”
Vice President of Sales
“I think of Integrity Solutions as a company that helps you sell the way people want to buy. No one wants to be sold to or feel they’ve been manipulated. The Integrity model helps customers uncover needs that maybe they didn’t realise upfront that they had.”
VP of Sales – Field and DtC
“Integrity Selling changed my outlook on my profession. ‘Selling’ was a bad word in Audiology. The AIDiNC process changed that and allowed me to feel great about creating value for my patients. I learned to sell based on needs and building relationships. This truly is a refreshing, straight forward, value driven way to help people hear better. I’m confidently helping more people hear better.
Putting Integrity Selling into practice really allowed me to flourish my strengths of relationship building and hone my skills in relaying our key messages to our customers and patients.
Implementing the Integrity Selling sales model has resulted in more authentic and satisfying interactions and relationships, resulting in better professional and sales outcomes.
After one year of implementing, our expectations have been exceeded. More than 90% of the participants tell us their customer service behaviours and attitudes have improved. To a person, the Integrity Solutions’ team truly practice what they preach.”
Director, Patient Relations
“Our service culture is built on the foundation of ‘doing the right thing because it’s the right thing to do’ for our patients and employees. We approach every year with renewed commitment to this goal. Integrity Solutions has been a valuable partner in our journey.”
CEO
“Agriculture is a service based industry. Integrity Service provides us the opportunity to develop our employees at all levels of the company to not just be ‘good’, but ‘GREAT’ at customer service.”
Cyndi Vencii, HR Training & Development
“I’ve been impressed with our reps’ engagement in Integrity Selling. On a regular basis, I hear them referencing specific concepts learned in the program. Our younger/newer reps gained a lot but what I have been most impressed with is how our tenured reps have been very engaged throughout the program.”
“Information without action is merely entertainment.”
The ‘one day’ training event does not deliver results.
Learning has transcended traditional classrooms—the Integrity Solutions methodology incorporates immersive face-to-face training alongside virtual classrooms, self-guided learning, and practical application, tailored to your needs.
Real Play versus Role Play
At Integrity Solutions we integrate cutting-edge technology and a flexible virtual capability with a robust solution design, encompassing our distinctive behaviour change process, real-life applications, follow-ups and accountability.
Our virtual learning environments meticulously replicate the interactive elements of face-to-face workshops, fostering small group discussions, exercises and self-discovery. This ensures you receive the same proven content and engagement without incurring travel costs and field downtime.
Our blended learning achieves results without the dowtime
global reach
We’ve delivered our programs in over 130 countries.
Along with our Australia operations and our American Head Office, we are proud to have Certified Channel Partners in New Zealand, Japan, Mexico and South America, Poland and Greece.
Our team
Bob McCarthy
Australian director
Bob is an experienced leader, facilitator and business mentor. Prior to working with Integrity, he ran a major international training organisation in Ireland for 12 years before moving to Australia to take a leadership role in that organisation.
Bob is an experienced professional yachtsman. He spent 16 years as an officer in the Irish Naval Service, where he served as an officer on board many of the state Naval Ships. He was also a Diving Officer and, when not on sea-going duties, managed training for those at all levels of the Naval Service. He competed in the Whitbread Round the World Yacht Race in 1989/90 and has been involved in various international competitive offshore sailing events since then, both as a competitor and team-builder. In addition to his ongoing focus on business growth for his client organisations, he continues to have an active hands-on approach to building teams in the professional sports sector.
Bob and his team throughout Australia work with a range of organisations, from multi-nationals to the small and medium sized sector.
deb Hann
South Australia
Living by the motto “Love the work you do”, Deb is known for her ability to transform people, leaders and businesses. With a wealth of professional experience she is positioned well to challenge and inspire business leaders and influencers, earning her recognition and a reputation as a highly motivated professional who achieves results.
Tim Marsh
Queensland
Tim brings with him decades of coaching and leadership experience, and his work with over 3000 people across a remarkable range of governments and enterprises. He is renowned primarily for his workshop and program facilitation, working with executives to enhance their leadership capacity.
Richard Mendelsohn GAICD
Victoria
A highly experienced business professional and people development specialist, Richard combines commercial expertise and an executive leadership background to focus on delivering effective client outcomes across business strategy, productivity, personal and functional Leadership, communication, teamwork and working relationships.
Hannah Rosenbrock
Victoria
Hannah is an experienced marketing and communications professional with over 15 years experience in various industries including training and development, hospitality, real estate and events.
our partners
We enjoy a strong partnership with Grey Matta Solutions, a human development and business success consultancy.
