integrity communication

Your key to effective communication

Effective communication skills – sounds like a “soft” issue but it’s not. In fact, the inability to communicate clearly and productively with a diverse audience is creating serious business consequences for organisations every day.

Responding to customers and colleagues more clearly and efficiently results in solving customer issues faster and lowering support costs.

Effective communication across all customer-facing teams and channels improves the customer experience, elevates your brand perception with customers. There’s nothing soft about that…

How often do your company’s job descriptions mention “strong communication skills,” in one form or another? But the reality is, many of your people won’t come into their roles with the interpersonal skills required to succeed today – whether it be in-person or, especially now, virtually.

We developed Integrity Communication™ to address the communication skills breakdowns that threaten productivity, employee engagement and retention, customer loyalty, profitability and more. Time loss, internal and customer disputes, low employee engagement and morale, project failure rates and decreased revenue are just some of what’s at stake.

Your customers and employees have vastly different needs – and expectations – about how they want to be communicated with than even a year ago. You need to move faster to meet customer needs and keep your best people. Isn’t it time you put effective communication skills on the “front burner” of your training & development menu?

TODAY’S WORKPLACE REQUIRES BETTER COMMUNICATION SKILLS

Believe improving employee communication and engagement should be a priority for company leadership. And 52% have seen poor communication lead to poor financial outcomes.
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2019 survey of over 1,000 employees by Dynamic Signal

Reported that firm-wide training needs to be implemented to build effective communications skills.
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2018 report by The Economist Intelligence Unit, Communication Barriers in the Modern Workplace

Employees now anticipate continuous coaching and feedback, rejecting sterile annual performance reviews. The reality is, if your workforce lacks effective communication skills, behaviours and coaching demanded by today’s world, your organisation may be hemorrhaging millions of dollars annually in lost productivity, missed opportunities and customers.

Integrity Communication™ zeroes in on the skills and behaviours that cultivate collaborative, productive, and enduring partnerships with both internal and external customers. As professionals grapple with escalating time constraints, broader responsibilities and increasingly diverse, complex, and occasionally contentious communication, the program equips individuals to influence others effectively.

 

INTEGRITY COMMUNICATION™ DELIVERS COMMUNICATION SKILLS TRAINING THAT IMPARTS THE TECHNIQUES FOR ESTABLISHING RAPPORT, COLLABORATING, SOLVING PROBLEMS AND BUILDING TRUST.

YOU CAN IMPROVE COLLABORATION, COMMUNICATION AND TEAMWORK. SERVE CUSTOMERS BETTER.

The most effective communication—the kind that sparks inspiration, motivates, fosters trust, and boosts productivity—is grounded in positive attitudes and beliefs regarding service and collaboration.

With Integrity Communication™, your team will acquire:

  1. Strategies for effective collaboration across a diverse range of stakeholders
  2. Tactics to establish trust and rapport, making colleagues receptive to your ideas
  3. Techniques to recognise and adapt to varying communication preferences and behavioural styles
  4. Questioning methods to identify and address needs
  5. Skills to enhance influence and secure agreement
  6. A straightforward framework for understanding and navigating through problems

Communicate, collaborate and influence with greater effectiveness and elevate team performance with Integrity Communication™ .

how we achieve results

Employing Blended Learning for Sustainable Outcomes, the program utilises online social interaction, video-based learning, gamification and accountability, leveraging cloud-based digital learning advancements. Along with Integrity Solutions’ facilitator-led behaviour-change process, the program significantly enhances your team’s performance and results.

The learning approach of Integrity Communication® commences with pre-work on the Integrity Solutions digital platform, followed by an initial workshop, conducted either as a live virtual session or in-person. Subsequent eight-weekly structured follow-up calls instill accountability for application, involving managers in modelling and coaching the desired behaviours.

EFFECTIVE COMMUNICATION PROGRAMS CUSTOMISED TO YOUR INDUSTRY

Our Integrity Communication ® training program is personalised to address the unique requirements of the key industries we serve.

We grasp the intricacies of your challenges and clientele, speaking your language fluently. Collaborating closely with you, we ensure the delivery of the desired business impact.

At Integrity Solutions we have experience with customised programs for Banking, Call Centres, Healthcare, Banks, Energy, Agriculture and Pharmaceutical organisations among many industries.