Close the gap between traditional sales training and what really works

Those who make buying decisions expect more from salespeople than ever before.

In today’s evolving sales landscape, buyers expect more from salespeople who lack sufficient sales training to meet these heightened demands.

At Integrity Solutions, we focus on both Skillset and Mindset through a disciplined approach, and narrow this gap. This strategy not only addresses current challenges but also unlocks the essential elements driving sales performance and delivering memorable customer experiences, ensuring adaptability to the increasingly educated buyer.

WHAT WE DO

at integrity solutions

A group of three smiling business professionals, two women and one man, sit together at an outdoor setting, representing the effective sales training provided by Integrity Solutions Australia.

SALES

A smiling woman in a blue shirt wearing a headset works at a computer in a customer service call center, representing Integrity Solutions Australia's focus on customer service training. Two colleagues are in the background, also engaged in customer support tasks.

SERVICE

Two business professionals engaged in a collaborative work session, with one person holding a tablet and the other reviewing documents, reflecting the effectiveness of leadership training by Integrity Solutions Australia.

LEADERSHIP

A business team collaborating around a table, actively discussing and working on a project, illustrating the focus on communication skills development by Integrity Solutions Australia.

COMMUNICATION

Image of Integrity Solutions Australia CEO - Bob McCarthy

SPEAKING

More than JUST a name,
Integrity is a promise

Integrity is in our name on purpose. It’s a promise and a strategy that is deeply rooted in our organisation.

Integrity defines our culture and lives at the core of our difference. It’s why our customers trust us with their business year after year.

Our approach is built on the belief that thriving today, as an organisation and as a sales professional, relies on your ability to understand who people are and connect with them in a way that goes well beyond the surface.

At Integrity Solutions, we are more than sales training providers – we are sales performance experts who, through our team and award-winning sales training and customer service training programs, enable sales & customer service teams to build trusted customer relationships with integrity at their core.

This is Integrity Solutions.

More About Us

integrity solutions Valued Clients

What Our Clients Say About integrity solutions

At LSC Complete Security Solutions we strive to maintain high levels of service, standards and ethics in operating our business and taking care of our customers. We pride ourselves on being a people focused organisation offering friendly, knowledgeable and personal service. Our culture always has been and always will be of paramount importance to us as one of our core values. This is why we chose Integrity Solutions to train and support our internal and external sales teams. The process and underlying ethos of Integrity Selling matches that of LSC and how we want to support our customers. Our people now have a common customer-focussed language and have the confidence and skills to challenge the Status Quo of our customers so that we can help them grow their security businesses. The results we’ve achieved with the help of Integrity Solutions speak for themselves and we will continue to partner with Integrity Solutions well into our next 100 years.
Warren Nelson, National Sales Manager
Warren Nelson, National Sales ManagerLSC Complete Security Solutions
"Working with Bob McCarthy and Integrity Solutions has been a very positive experience for our team. They have found his training sessions highly engaging and practical, with a focus on putting learnings into action and sharing the outcomes with colleagues. We have seen material improvement in the performance of our teams, with bankers and advisers preparing more effectively for client meetings, adapting their communication style to better fit with their clients and achieving better sales outcomes as a result. "
Dan Murphy Director, Private Office
Dan Murphy Director, Private OfficeANZ Private Bank
“We have been partnering with Bob over the last 18 months and have truly seen the benefit of the Integrity Selling Program for our Sales team members. The training has provided them with confidence and tools which has driven results for our business. Bob’s energy and program structure of checking for understanding has resonated with the team (both experienced and inexperienced) now talking the same sales language.”
Lyndahl Riley, Senior HR Manager
Lyndahl Riley, Senior HR ManagerBrady Australia
"What has been great about the Integrity Selling program, from a sales manager’s perspective and in addition to increased sales results, is that I can focus on supporting the guys as apart from leading them. Now the proactive motivation is coming from them.

That is absolutely ideal for a sales leader."
Mitchell Edwards, Group Sales & Marketing Manager
Mitchell Edwards, Group Sales & Marketing ManagerGrosvenor Engineering Group
"As the CEO at BWRM, I have witnessed a remarkable transformation within our team, thanks to Integrity Solutions' Integrity Selling course. Traditionally, many of our Members, who are inherently "Creatives", found selling daunting. However, this course has been a game-changer.

We are proud to be associated with Integrity Solutions and are grateful for the difference they have made in our professional journey. I strongly recommend their services to organisations looking to enhance their sales capabilities while maintaining their core values."
Guy Le Page - CEO
Guy Le Page - CEOBlack & White Real Estate Marketing
"For me recommendations come at the premium of really outstanding service. I have to say Bob overachieved in the delivery of business development for our firm. Our ‘sales’ channel is different in that our referrers aren’t paid for leads, instead they trust our firm with often psychologically and or physically traumatised clients/members/patients. So it’s a highly trust based channel.

Bob not only understood this but tailored his program really well. And our teams …. They loved it. He applies his craft with passion, enthusiasm and of course integrity. I highly recommend Bob."
Geoff Donohue - General Manager Business Development
Geoff Donohue - General Manager Business DevelopmentMaurice Blackburn Lawyers
"The energy generated from the (Integrity Coaching) programs is obvious. When we ask at the end who they would recommend we invite to the next scheduled program, the endorsements, quite frankly, are too much for us to meet.

We have a long waiting list. That tells you you’re doing something well."
Lou Cimini - VP of Human Resources
Lou Cimini - VP of Human ResourcesSamsonite
"After four years of flat sales and no new products, Integrity Selling helped us achieve a 20% increase in sales."
Vice President of SalesSpeciality Pharmaceutical Sales Force
At LSC Complete Security Solutions we strive to maintain high levels of service, standards and ethics in operating our business and taking care of our customers. We pride ourselves on being a people focused organisation offering friendly, knowledgeable and personal service. Our culture always has been and always will be of paramount importance to us as one of our core values. This is why we chose Integrity Solutions to train and support our internal and external sales teams. The process and underlying ethos of Integrity Selling matches that of LSC and how we want to support our customers. Our people now have a common customer-focussed language and have the confidence and skills to challenge the Status Quo of our customers so that we can help them grow their security businesses. The results we’ve achieved with the help of Integrity Solutions speak for themselves and we will continue to partner with Integrity Solutions well into our next 100 years.
Warren Nelson, National Sales Manager
Warren Nelson, National Sales ManagerLSC Complete Security Solutions
"Working with Bob McCarthy and Integrity Solutions has been a very positive experience for our team. They have found his training sessions highly engaging and practical, with a focus on putting learnings into action and sharing the outcomes with colleagues. We have seen material improvement in the performance of our teams, with bankers and advisers preparing more effectively for client meetings, adapting their communication style to better fit with their clients and achieving better sales outcomes as a result. "
Dan Murphy Director, Private Office
Dan Murphy Director, Private OfficeANZ Private Bank
VIEW MORE TESTIMONIALS

integrity solutions
A RECOGNISED TRAINING INDUSTRY LEADER

Logo of Training Industry - Top 20 Training Companies award that Integrity Solutions has received every year from 2018-2024

2024 • 2023 • 2022
2021 • 2020
2019 • 2018

Image of Selling Power Award logo. Selling Power and Training Industry, Inc. have each consistently included Integrity Solutions as one of their annual Top Sales Training Companies

2024 • 2023 • 2021
2020 • 2019 • 2018
2017 • 2016

Image of Stevie Awards for excellence in Sales & Customer Service training and consulting - Integrity Solutions has received this award each of the past six years (2019-2024)

2024 • 2023 • 2022
2021 • 2020 • 2019

Image of Award logo - ISA- the Association of Learning Providers- named Integrity Solutions their 2022 Business of the Year.

2022

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